Bilingual legal answering service, English and Spanish
When a Spanish speaker calls your firm at night, Della takes the immigration intake in Spanish and has the dossier on your desk by dawn. The honest scope is on this page.
Spanish on immigration intake today. Never gives legal advice. Month-to-month.
Last updated
Neck and back pain, ER visit the same night. Other driver at fault, police report filed. Other driver’s insurer named. Callback number captured.
What is a bilingual legal answering service?
A bilingual legal answering service answers a law firm's calls in English and Spanish and takes the caller's details in either. Most take a message. Della takes the immigrationintake in either language after hours. In Clio's 2024 secret-shopper study only 40% of law firms answered a prospective client's call. (Oklahoma Bar Journal, 2025)
What happens when a Spanish speaker calls your firm at 9pm?
- The call goes to voicemail, and the greeting is in English.
- The answering service takes a name and a number, and nobody who speaks Spanish is in until Monday.
- A paralegal who speaks Spanish ends up on call every night, unpaid for it.
What does an unanswered Spanish call cost?
The same as any other. An American Bar Association Law Practice Division study found fewer than 10% of callers to law firms reached a lawyer, and 32% went straight to voicemail. (Lawyers Mutual NC, 2019) A caller who gets an English greeting at night and no way through rings the next firm that advertises in Spanish.
What are missed calls costing your firm?
The cost of a missed call is the fee from the matter that caller would have signed. Work it out for your own firm: missed calls a month × share that are new matters × your sign rate × your average fee. The sliders start on example figures. Move them to your own numbers.
For the method and what to count as a missed call, see the full missed-call cost calculator on calldella.com.
What would it be worth if those calls were taken in the caller's language?
- How many Spanish-speaking callers reached you last month, and how many reached voicemail?
- If every one of them were qualified and on your desk at 7am, how many would you call back first?
- Who on your team gets their evenings back?
How Della meets it
| If this is happening | What Della does |
|---|---|
| Spanish speakers reach an English voicemail | Takes immigration intake in English or Spanish, every night, weekend and holiday |
| The service only takes a name and number | Works through the intake and files a dossier by dawn, with the recording and transcript |
| A bilingual paralegal is on call every night | Alerts the attorney on call by email only when a call is urgent |
Which practice areas does Della take in Spanish?
| Practice area | Languages Della takes intake in |
|---|---|
| Personal injury | English today |
| Criminal defense | English today |
| Immigration | English and Spanish |
That is the whole scope, and this page changes the day it does. Firms outside immigration that need Spanish on every call are better served by a live bilingual service for now, and the next section shows what each publishes.
Spanish legal answering service options: what each publishes
From each company's own site, read on October 25, 2026. An affordable bilingual legal answering service is one where Spanish does not cost extra and is not limited to office hours, so read the terms, not the headline.
| Service | Spanish, as published |
|---|---|
| Call Della | Spanish on immigration intake, nights, weekends and holidays |
| Smith.ai | Dedicated Spanish line add-on, $1.00 per call (source) |
| Answering Legal | English or Spanish, U.S.-based bilingual staff (source) |
| Posh | English and Spanish guaranteed at no extra charge, Monday to Friday, 9am to 6pm Eastern; outside those hours when a bilingual receptionist is available (source) |
| Ruby | 24/7 Spanish and bilingual call handling available (source) |
The full comparison scores all five on ten criteria, and the cost page covers the pricing models.
Hear Della take a call
Book a demo and we run a live call for your practice area while you listen, in Spanish if you ask, then walk you through the dossier she files. Below is a sample, with a test caller, in English.
Neck and back pain, ER visit the same night. Other driver at fault, police report filed. Other driver’s insurer named. Callback number captured.
Questions about Spanish callers
Do you take personal injury or criminal defense calls in Spanish?
Not today. Della takes immigration intake in English or Spanish. Personal injury and criminal defense callers are taken in English, and this page will say so the day that changes. If most of your night callers are Spanish speakers in those practice areas, a live bilingual service is the better fit for now, and the comparison below names them.
Which hours is Spanish available?
The same hours as English: nights, weekends and holidays. There is no separate Spanish line and no window when Spanish callers get a different service. Della answers every after-hours call in your firm's name and takes immigration intake in whichever language the caller uses.
Will callers mind speaking to an AI?
Della introduces herself by name, speaks calmly and asks one question at a time. If a caller asks whether she's an AI, she tells them. Every call is recorded, so you can hear exactly how each caller was treated. Book a demo and judge the conversation for yourself.
Is this allowed under bar rules?
Della never gives legal advice, never quotes fees and never implies the firm has taken the case. She collects facts, and you decide what happens next. Every call opens with a recording disclosure set for your state. Call Della's compliance guides on calldella.com cover the detail, including ABA Formal Opinion 512 on lawyers' use of AI.
Does it work with our case management software?
Every call reaches you as a dossier in the Call Della dashboard, so Della works alongside any case management system. There is no direct Clio, MyCase or Filevine integration today. The Group plan includes a CRM webhook that can pass each dossier to your own system, and the demo is a good place to ask which fields you need.
What does Della cost?
Solo is $329 a month with 300 minutes, built for solo lawyers. Practice is $598 a month with 600 minutes. Both include the Call Della dashboard, urgent-call email alerts and a morning brief by 7am. Group is priced to your volume. Extra minutes are $0.50 each. Month-to-month, no setup fee.
Hire Della
| Solo | Practice | |
|---|---|---|
| Price | $329 a month | $598 a month |
| Minutes included | 300 | 600 |
| Built for | Solo lawyers | Small and growing firms |
| Della answering in your firm's name, nights, weekends and holidays | Yes | Yes |
| The Call Della dashboard: every call as a dossier with summary, urgency score, recording and transcript | Yes | Yes |
| Urgent-call email alerts to the attorney on call | Yes | Yes |
| A morning brief by 7am in your time zone | Yes | Yes |
| Recording disclosure set for your state | Yes | Yes |
| Your own Della number, with forwarding and a test call before you go live | Yes | Yes |
| Extra minutes | $0.50 each | $0.50 each |
Group: custom minutes, priced to your volume, more than one practice area, crm webhook. Every plan is month-to-month with no setup fee.