Why Call Della exists
Because the phone rings at 9pm and nobody picks up. In Clio's 2024 secret-shopper study only 40% of law firms answered a prospective client's call (Oklahoma Bar Journal, 2025), and the services that do answer at night mostly take a name and a number. Call Della was built to take the intake instead: the facts of the matter, an urgency score, the recording and the transcript, on the attorney's desk by dawn.
Who is behind it
Call Della was founded by Andy Norman and is built by Antek Automation on the Retell AI voice platform. Della is the persona on the phone: an intake specialist, not a receptionist, trained on what a personal injury, criminal defense or immigration intake has to capture. This site and calldella.com describe the same service in the same words.
Who you contract with
Call Della. Plans are month-to-month with no setup fee, and every plan is published on calldella.com/pricing. Call data is encrypted in transit and at rest, your firm owns every recording and transcript, retention is set per firm, and your callers' data is never used to train AI models. The full statement is on calldella.com/security.
What Della does, and what she never does
| Della does | Della never does |
|---|---|
| Answers in your firm's name, nights, weekends and holidays | Pretends she is not an AI when asked directly |
| Takes the intake for personal injury, criminal defense and immigration | Gives legal advice |
| Takes immigration intake in English or Spanish | Quotes fees or commits the firm to representation |
| Scores urgency and alerts the attorney on call | Argues with callers or pressures them to sign |
Your team takes the morning. Della takes the overnight calls. The pages on this site, from the legal answering service to the comparison of five services, say where she is the better fit and where a live service is.
Hear her first
The demo takes 30 minutes: a live Della call for your practice area while you listen, then the dossier she files.